Shipping & returns

Shipping is quoted after purchase

The price shown on an artwork page is for the painting only. Shipping is quoted separately after you buy. This is stated on every artwork page above the purchase button and again inside checkout, because it is the one thing about buying here that differs from an ordinary shop.

The reason is honest rather than convenient: every work is a different size, each needs a crate built for it, and insured freight for a large canvas to another continent can cost more than a small one many times over. A single flat rate would mean overcharging most buyers to avoid undercharging a few.

What happens, in order

1. You purchase the painting. It is immediately marked sold and held for you.
2. Within two business days you receive a shipping quote covering a purpose-built crate, insurance for the full value of the work, and tracked transit.
3. You pay the freight through a secure payment link, or decline it.
4. The work is crated, collected, and tracking details are sent to you.

You owe nothing beyond the artwork price until you approve the quote. If the shipping cost does not suit you, say so and the order is cancelled and refunded in full — including the price of the painting. You are never trapped between a payment already made and a freight cost you did not expect.

Approving that quote is also the point at which the sale becomes final — see Cancelling, and the point of no return below.

How work is packed

Paintings are wrapped in acid-free glassine, corner-protected, sealed against moisture, and enclosed in a rigid crate built to the dimensions of the work. Large canvases may ship stretched or unstretched depending on size and destination; if a work must travel unstretched, this is agreed with you first and never done without asking.

Insurance and damage

Every shipment is insured for the full purchase price. On arrival, inspect the crate before unpacking and photograph any damage to the exterior. If the work has been damaged in transit, send those photographs within seven days of delivery and the studio will handle the claim and arrange a full refund or, where possible, restoration by the artist.

Cancelling, and the point of no return

There is one moment where you can step away freely, and it is deliberately placed after you have seen every cost.

You may cancel for any reason, with no explanation and a full refund, at any point up until you approve the shipping quote. That includes after you have bought the painting. Nothing has been crated, nothing has shipped, and the refund covers the entire amount you have paid.

Once you approve the shipping cost, the sale is final. At that moment a crate is built to the dimensions of your specific painting, freight is booked, and insured transit is arranged. Those costs are committed on your behalf and cannot be recovered, so the work is not returnable after that point — whether or not it has left the studio yet.

This is why the shipping quote is a decision point rather than an invoice. Take your time over it, and ask for anything you need before you approve it — additional photographs, dimensions against a wall, colour in daylight. Every one of those questions is easier to answer before the crate is built.

Commissions are final from the moment work begins, because they are made specifically for you. Commission terms are agreed in writing beforehand.

What is not a return

Sales being final does not mean you carry the risk of transit. If the work arrives damaged, or the wrong piece was sent, or it was materially misdescribed, that is the studio's problem and it is resolved — by refund or by restoration. See Insurance and damage above.

Colour and screens

Screens vary, and a dark website makes paintings read lighter and more saturated than they are. Every artwork page carries a view on a white wall option in the enlarged view for this reason. If exact colour matters to your room, ask the studio and additional photographs taken in daylight will be sent before you commit.

Delivery times

Crating takes three to five business days from the moment freight is approved. Transit is typically one week domestically and two to three weeks internationally, though customs can extend this. Import duties and taxes are the responsibility of the buyer and are not included in the quoted freight.

Where framing has been chosen, frames are built to order and add approximately one further week before dispatch. Transit time itself is unchanged.